Privacy Policy

1. What we collect

To provide and bill for Services, we collect: account and contact details (name, email, phone, address); billing and payment information, processed by our payment providers; domain registration (WHOIS) details required by the relevant registry; and records of support communications, including calls to +254 755 000 300 where relevant to resolving your issue.

2. How we use it

To provision and support the Services you order, to bill you, to meet registrar/registry obligations for domains, to respond to support requests, and to meet our legal obligations under Kenyan law.

3. Who we share it with

We share the minimum necessary data with: our domain registrar partner, to register and manage domains on your behalf; payment processors, to process payments; and our hosting and billing infrastructure providers. We don't sell your data.

4. Cookies and tracking

The cloudhost.ke marketing site does not use analytics or third-party tracking scripts. The billing portal (billing.cloudhost.ke) sets essential session cookies required for login and checkout to function.

5. Data retention

We retain account and billing records for as long as your account is active and afterward as required by Kenyan tax and company law. Domain WHOIS data is retained per registry requirements.

6. Your rights

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data, subject to our legal obligations to retain certain records. To exercise these rights, contact support@cloudhost.ke.

7. Security

We take reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

8. Complaints

If you believe we've mishandled your data, contact us first at support@cloudhost.ke. You may also lodge a complaint with Kenya's Office of the Data Protection Commissioner.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.